Engaging the Unengaged with AI

How to reach your hardest to reach members

Engaging meaningfully with members leads to increased satisfaction, higher retention, better quality and plan performance as well as improved health outcomes. However, traditional approaches to engaging members can be inefficient, costly, and in some cases, cause abrasion. N1 Health leverages the tech industry’s best practices in an AI-enhanced approach, using agile methodologies and member-first design to analyze your population and deliver actionable insights quickly. This means that health plans can start reaching members sooner, quickly improving health outcomes and engagement.

We recently co-presented with Traci Massie, Sr. Director of Community and Market Development/ SDOH and Member Outreach for Sentara Health Plans, on an ACAP-hosted webinar to discuss how we drove improved member engagement and completed preventive visits for their Medicaid population. Below are Traci’s quotes and key highlights from the discussion:

N1 Health Exchanges Data Quickly

“I can’t wait weeks to get that information back to then reach out to member to try to address their need. I need it as quick as possible. N1 Health is able to turn information around in less than a day many times. I told them they had at least two business days and they are beating that by miles and that’s not an exaggeration. They turn it around extremely quickly, which then allows my team to act on it.”

Our AI technology has paved the way for faster and more efficient data transfer and analysis. By leveraging cloud-native technologies, we intake new data from the health plan and analyze this data in record time to understand the unique insights and challenges for each population. Our predictive models help health plans to efficiently identify at-risk individuals and take action to engage members and improve their overall health.

N1 Health Helps Action SDOH Data

“No one wants to raise their hand and say I’m homeless or I don’t have enough food to last me through the month, but by already knowing they are in a food dessert or an area where transportation is difficult … the outreach rep may be able to start conversation differently and say ”I know you are in an area where transportation can be difficult. Are you experiencing that? Did you know that you have a transportation benefit where you can get a ride, we can arrange that for you. would you like me to schedule that? We can also get your doctor on the phone and we can schedule the visit. The engagement grows from there and you start to build the trust, but it all came from those AI insights that were provided by N1 Health.”

Social determinants of health are the social, economic, and environmental factors that affect an individual’s health and wellbeing. Access to healthy food, housing, education, and employment are all examples of SDOH. N1 Health has developed tools to help identify and address these factors, with the goal of improving health equity and reducing health disparities.

Leveraging the power of data-driven insights, health plans can prioritize outreach resources, align existing benefits to personalized cohorts, and tailor member engagement strategies to drive positive health outcomes.

N1 Health’s approach produces meaningful results

“Based on the AI itself, I can attribute a 10% lift (to completed well child visits) and reach rate has increased by 18% so there is a true return of investment.”

Our approach is driven by a purpose: better health outcomes for every individual. By combining cutting-edge AI technology with a human-first mindset, we blend the precision and speed of our services to deliver personalized outreach at scale. N1 Health is committed to leveraging AI for better outcomes and better health for every one.